GRIEVANCE REDRESSAL MECHANISM COMMITTEE
As per the All-India Council for Technical Education (redressal for Grievance of Students) Regulations, 2019 vide F.No. 1-101/PGRC/AICTE/regulations/2019 dated 07.11.2019 for establishment of grievance redressal mechanism for all AICTE approved technical institutions, the Online Grievance Redressal Mechanism has been adopted for the Student, Teacher/ Non-Teaching staff, Admin and Parent.
Objectives of GRC:
· To provide opportunities for the redressal of the grievances of students already enrolled at the Institute, as well as those seeking admission to the Institute.
· To develop an organizational framework to resolve the Grievances of students.
· To provide students, hassle free resource to have their grievances redressed.
· To establish structured interactions with students to elicit information on their expectations regarding the grievances.
· To make the Institute student-friendly.
Procedure:
· Students shall make an application through the online grievance portal to the committee Chairperson regarding the grievances.
· The Chairman shall call the SGRC meeting to resolve the Grievances.
· SGRC while resolving the grievances, will follow the principles of natural justice.
· The SGRC shall send its report with recommendations, if any, to the concerned entity and a copy thereof to the aggrieved student, within a period of 15 days from the date of receipt of the complaint.
· Any student aggrieved by the decision of the Student Grievance Redressal Committee may prefer an appeal to the Ombudsperson, within a period of fifteen days from the date of receipt of such decision.